If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product. Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first. Only use the tool provided by Symantec Support.Īs of 7/31/12, the latest version of CleanWipe is v.401. You might not be getting the most current version, and you never know if the download is malicious or not.

Be wary of other sources that may have the tool available. Follow through the remaining screens and when prompted, restart your computer. Select the version you want to uninstall, and then select Next. Users must open a case with Support to get the CleanWipe tool. In the lower-lower left corner right-click SetupProdOffScrub.exe > Open. If you are looking for the CleanWipe tool, here is some information that may save you some time and frustration. Download the latest version of Symantec Enterprise Security software, tools, and patches, including Symantec Endpoint Protection, SymDiag, CleanWipe, and more.

Cleanwipe download